Solution: Set up your antivirus software to exclude Timberline data and application files

Active scanning causes poor performance and Sage Timberline Office applications to end unexpectedly. The default folders that should be excluded are as follows:

  • Workstation: 
    • Sage Timberline Office program files (include all): 
      • In 9.7.x and later C:\Program Files\Sage
      • In 9.5.x and later, for XP/2003 C:\Documents and Settings\All Users\Application Data\Sage. For Vista/2008 C:\ProgramData\Sage.
      • C:\Program Files\Timberline Office.
      • C:\Program Files\Common Files\Sage
    • Any map drives mapping back to Timberline data and Timberline program files.
    • Pervasive:
      • In 9.7.x and later C:\Program Files\Pervasive Software.
      • In XP/2003 C:\Documents and Settings\All Users\Application Data\Pervasive Software, In 7/2008 C:\ProgramData\Pervasive Software.
      • In 9.6.x and earlier C:\Pvsw.
    • Crystal:
      • In 9.5.x and later, using Crystal XI, C:\Program Files\Business Objects
      • In 9.4.x and earlier, using Crystal 10, C:\Program Files\Common Files\Crystal Decisions.
    • Aatrix:
      • In 9.7.x and later, C:\Program Files\Aatrix Software

    • Event 1:
      • in 9.7.x and later, C:\Program Files\Event 1

    • In 9.4.x and earlier, C:\Windows\system32\srvany.exe or C:\Winnt\system32\srvany.exe (for a terminal server that is not the file server)
    • If you have Residential Management installed:
  1. Residential Management program files: C:\RM.
  2. SQL (depends on your version of SQL):
  • C:\Program Files\Microsoft SQL Server
  • C:\MSSQL
  • Server:
    • Sage Timberline Office program files (include all):
      • In 9.7.x and later C:\Program Files\Sage
      • In 9.5.x and later, for XP/2003 C:\Documents and Settings\All Users\Application Data\Sage. For Vista/2008 C:\ProgramData\Sage.
      • C:\Program Files\Timberline Office.
      • C:\Program Files\Common Files\Sage
    • Timberline data files.
    • Any map drives mapping to back to Timberline data and Timberline program files.
    • Pervasive:
      • In 9.7.x and later C:\Program Files\Pervasive Software.
      • In XP/2003 C:\Documents and Settings\All Users\Application Data\Pervasive Software, In 7/2008 C:\ProgramData\Pervasive Software.
      • In 9.6.x and earlier C:\Pvsw.
    • Crystal:
      • In 9.5.x and later, using Crystal XI, C:\Program Files\Business Objects
      • In 9.4.x and earlier, using Crystal 10, C:\Program Files\Common Files\Crystal Decisions.
    • Aatrix:
      • In 9.7.x and later, C:\Program Files\Aatrix Software

    • Event 1:
      • In 9.7.x and later, C:\Program Files\Event 1
    • If you use Document Management, C:\TSDV.
    • If you have Residential Management installed:
      1. Residential Management program files: C:\RM.
      2. SQL (depends on your version of SQL):
        • C:\Program Files\Microsoft SQL Server
        • C:\MSSQL
      3. Residential Management data files (.mdf and .ldf file extensions location depends on your version of SQL):
        • C:\Program Files\Microsoft SQL Server\MSSQL\Data
        • C:\MSSQL\Data